Introducing txBatch

A simple, powerful web app that helps cryptocurrency companies speed up their support response times.

Turning a crypto project into a business is hard.

In all likelihood, if you lead a cryptocurrency exchange or retail platform, you're a pioneer.

In order to be where you are today, you had to deal with incredible amounts of doubt, sleepless nights, and setbacks. Even if you didn't, you were probably hit hard by this year's bear market.

But... if you're reading this, I have a feeling that you're unlikely to give up.
Crypto's explosion in growth over 2017 is reason enough to abandon despair.

The markets will be back, and the next time crypto hits mainstream, you'll be ready.

If you'd like to get an edge, keep reading.

The problem: manually checking block explorers

Do you offer customer support to your end-users?

If so, you've likely learned by now that:

it's hard to train peoplethere's usually more tickets than there are staff to answer themyou have lots of untapped areas for improvement
One thing your staff are likely spending a lot of their time on, that may surprise you, is manually checking block explorers.

A block explorer is a website that provides a third-party copy of a respective blockchain. As a cryptocurrency exchange or retailer, you're probably using them to verify missing deposits, or withdrawals that customers claim haven't arrived in their wallets.

The problem arises when you have to have people checking these transactions, individually, in huge amounts. It's just not scalable.

Our solution: a bulk search block explorer

Pictures speak louder than words. If you show this to your customer support department, they'll likely 'get' exactly what we're offering.

txBatch UI pre-search

They can search over fifteen thousand cryptocurrencies and tokens via our quick-entry table, and click to copy the results to their clipboard. Whether customer-facing support or technical, they can choose what data points they want, and what format they want them in. And there are multiple advanced features for power-users that only former cryptocurrency exchange staff could think of.

txBatch UI with completed result

And here's the best part:

Pricing

NB: Prices are also available in various fiat currencies (e.g. USD) with a 5% fiat surcharge.

Single user: 0.005 BTC / month

The "a la carte" option. If you want to try out txBatch, or have a small team, this is the package you want.

Each user gets:

their own profile, and ability to customize their interface to their jobBTC, ETH, and USDT blockchains

Unlimited users: 0.3 BTC / month

If you have a large team, it's worth investing in our unlimited plan.

You'll get access to:

on-call supportpriority voting for new chains to be addedautomatic access to new chains, vs. paying extraearly access to new developments

API Integration: 0.1 BTC one-time fee

If your platform has an API with useful data you want us to add to your team's interface, we'll do it for a flat fee of 0.1 BTC.

Want to learn more?

Our mission:

Help crypto exchanges provide kickass customer support.

Our vision:

The world using crypto.

Why are we the unique solution to this problem?

Primarily because of our founding experience.

Winston (top) has been trading cryptocurrency for over a year. During this time he has used multiple exchanges and raised support tickets on several. As a user, he knows all too well the typical crypto experience "submit your ticket, wait, and probably don't even get notified when you have a response." However - due to the lack of communication, there is no indication that the block explorers are causing the hold up.

From the other end, James (bottom) spent a year providing customer support at a well-known exchange. He knows all too well how much time and money is wasted on checking block explorers for customers. And he knows exactly what power-user features will make the most difference to your average employee.

This combination makes us uniquely qualified to produce a bulk search block explorer. We have both empathy for customer support staff member and end-user (cryptocurrency trader). We know what will make the former more productive and the latter more satisfied - coming back to trade more and more.

Ready to try out txBatch?

© James Scaur & Winston Hammerton. All rights reserved.

Our mission:

Help crypto exchanges provide kickass customer support.

We believe that great crypto companies = more crypto adoption. Which leads to:

Our vision:

The world using crypto.

Why? Crypto's awesome. It's fast, cheap, and easy. We believe we should have responsibility over whom we transact with, and how. We believe the wealth gain and efficiencies created by decentralised systems will make our daily lives better and lift many groups of people out of poverty. We want a future where trust is not merely given automatically, but to those who prove they are worth trusting.

About James

Co-Founder

James Scaur, co-founder of txBatch

James Scaur is a New Zealand-born, Danish-speaking, Georgia-residing entrepreneur and software developer.

In 2015 after many business attempts/failures he started Quartz Web Services, a web design and development studio that won the New Zealand Young Enterprise Scheme Award for Business Commitment.

After that he lived in Denmark for 12 months, where he developed the mobile app and web platform for the social enterprise Demenish, winning Denmark's Entrepreneurship Award and JA Europe's AT&T Excellence in IT Award.

He is the first New Zealander to both represent and win an entrepreneurship award on Denmark's behalf (and also likely the first person to ask "Who are you?" to the Danish Crown Prince Frederik).

After returning to New Zealand he was one of the first employees hired at cryptocurrency exchange Cryptopia, progressing from customer support to become a technician, staff trainer, and API specialist.

During his time as an exchange employee he experienced one key frustration — the inefficient process of individually verifying transactions for customers via block explorers.

So as a result, txBatch began...

About Winston

Co-Founder

Winston Hammerton, co-founder of txBatch

Winston Hammerton is an experienced entrepreneur and world traveller who has lived in over 15 countries since 2013.

After dropping out of high school at age 17, he chose to become a door-to-door salesman instead of pursuing higher education/university.

He became an apprentice property developer, and then proceeded to build and sell his first company at age 19 — a paralegal services startup — then at age 21 successfully exited his second six-figure company, this time in manufacturing.

After a false start with a second eCommerce company, he co-founded Dapp Retail Media, a blockchain marketing agency aimed at bringing mass adoption to
blockchain and decentralized applications.

Dapp Retail Media and txBatch are planning a future partnership where tasteful advertisements can be served on a simplified multi-chain block explorer.

In October 2018 Winston moved from his previous city of Chiang Mai to Tbilisi, and it was during this time that he and James co-founded txBatch.

Winston brings a wealth of marketing and entrepreneurship experience to the table and is well immersed in the cryptocurrency industry as both a trader and ICO advisor.

About Drew

Advisor

More to come...

About Usman

Designer

More to come...